Do You Know What Drives Your Profit? by Terry Corbell

Terry Corbell, The Biz Coach

Terry Corbell, The Biz Coach

 

Who have the toughest jobs? Well, in my experience, single moms who work outside the home, have the toughest job of all. Entrepreneurs have the second-toughest job.

For profits, entrepreneurs must learn how to manage their financials and performance, which are difficult tasks. Savvy business owners know who their ideal clients or customers are.

Entrepreneurs realize financial benefits when their revenue from business exceeds their expenses and taxes. This results in a much easier task – deciding whether to save, spend or invest the profit back into the business.

Until employees and customers actually walk a mile in an entrepreneur’s shoes, they often think a small business owner is wealthy. That may or may not be true. In recent years, the odds are that many small business owners are struggling.

Smart, hardworking business owners enhance their chances for success — by completely understanding the critical factors that drive profits and they tirelessly focus on those profit-drivers.

Profit drivers

The four basic drivers of profit:

  1. Price
  2. Variable costs (variable costs change as a result of revenue from the cost of sales)
  3. Fixed costs (also known as overhead)
  4. Sales

Which of the profit drivers have the most impact on an entrepreneur’s success Price. That’s because increases in price immediately add to any profit margin.

Many entrepreneurs make the mistake of focusing on sales volume without regard to price. Especially, in a sour economy, business owners are focused on selling to alleviate ageing issues.

The dilemma, however, is that sales increases are tied to increases in variable costs, which lead to less profit.

Conversely, decreases in variable costs increase profit margins, but total revenue will not increase.

Many business owners fail to realize that cutting fixed costs do not affect revenue, which means it has the least effect on profits.

Entrepreneur mistakes

The three biggest profit-mistakes of entrepreneurs:

  1. Business owners are so focused on developing revenue from prospective customers, they fail to concentrate on their existing customer base.
  2. They fail to build their brand image so they miss opportunities to increase prices.
  3. When they cut good marketing and lay off employees to cut costs, most often they’re cutting their investments in their business muscle not fat.

To elaborate on mistake No.2 — missing brand-building opportunities to increase prices — successful entrepreneurs determine how much they can hike prices without losing profit.

True, you will most likely lose the 18 percent of customers who only buy products at the cheapest price. But depending on the amount of a price increase, you can still make a better profit.

Price-sensitive customers who do not appreciate value, most-frequently make the most-undesirable customers. They’re high maintenance, and demand the most service. They complain the most and most-readily return products.

The moral: Build your brand to maximize prices and target the best customers. That’s what leads to long-term profits – and success.

From the Coach’s Corner, here’s more: 8 Simple Strategies to Give You Pricing Power.

“I don’t want to do business with those who don’t make a profit, because they can’t give the best service.”

-Richard Bach

 

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Author Terry Corbell has written innumerable online business-enhancement articles, and is a business-performance consultant and profit professional. Click here to see his management services. For a complimentary chat about your business situation or to schedule him as a speaker, consultant or author, please contact Terry.

SharpInsights #61: Romancing the Recession Customer by Seena Sharp

These wonderful short pieces from Seena Sharp are full of wisdom and thought-provoking ideas about how to approach our markets and competitively position our businesses. 

Even in a down economy, determined marketers will always find opportunities. Unemployed (or under-employed) consumers don’t stop spending-they just spend differently. Recognizing this, some companies have earned media coverage (and consumer gratitude) for making it easier to do business with them.

They feel your pain
Hyundai’s Assurance program wooed worried drivers in 2009. They promised to buy back new cars from customers who lost their jobs. JetBlue’s Promise program lets consumers cancel tickets and get a refund in case of job loss.

Pay now, buy later
Best Buy, Toys R Us, and Marshall’s offer layaway to let budget-conscious customers keep shopping. Kmart never stopped offering layaway, and the number of contracts has doubled since 2008. (Bonus: Nosy kids can’t find holiday gifts that are still at the store.)

Bucking for a bargain
Even that penny-pincher’s paradise, the dollar store, is responding to market conditions by selling smaller packages with smaller price tags. Lower priced private label goods are on the rise as well. Even low price strategies need to adjust to changing times.

Whether your company is B2C or B2B, how can you make your products or services more attractive to prospects and customers who are feeling the pinch?

 

Seena Sharp of Sharp Market Intelligence is my long-time colleague who identifies your competitive edge by uncovering opportunities, threats and growth segments. Visit Seena at www.sharpmarket.com, and Download the free chapter in Seena Sharp’s new book, Competitive Intelligence Advantage: How to Minimize Risk, Avoid Surprises, and Grow Your Business in a Changing World (Wiley)http://bit.ly/8XLKmj. And read the great Amazon reviews.

 

Think 1930s for Business Success. Consumer Attitudes are Changing by Terry Corbell

Hyper-consumerism is history. Traditional values with a purpose are in vogue.

Traditional values – old-fashioned, if you prefer – describe the new mindset of consumers and what they expect from business. That’s according to a white paper, “The Power of the Post-Recession Consumer,” republished by strategy+business.

Authors John Gerzema and Michael D’Antonio explained a shift in consumers who
are now adamant about affordability, connection and quality. It’s similar to
the attitudes of any person who survived the Great Depression. The shift has
implications for every ambitious company, manager and employee – from human resources and marketing to finance. Many business cultures must change for survival.

“People are returning to old-fashioned values to build new lives of purpose and connection,” the authors wrote. “They also realize that how they spend their money is a form of power, and are moving from mindless consumption to mindful consumption, increasingly taking care topurchase goods and services from sellers that meet their standards and reflect their values.”

Messrs Gerzema and D’Antonio maintain this consumer shift about business started before the Great Recession. It accelerated during the downturn. It’s a worldwide philosophy, not just in the United States. It’s related to disenchantment with the behavior and policies of political leaders. It’s a shift to a new attitude of values and environmentalism.

They call it a “spend shift movement.”

“It will create opportunities for businesses that heed its message, and penalize those that do not,” assert the authors.

As a launching pad for their research, they started with Young & Rubicam’s BrandAsset Valuator (BAV), which is comprised of 20 years in the research of consumer habits, and in more than 40,000 companies in 50+ nations. It’s complemented by the opinions of more than 1 million respondents worldwide, including 16,000 Americans.

Some 70 brand measurements are also included.

“As a factor in decision making, sheer desire or the goods themselves has been declining sharply for the past decade,” the uthors wrote. “More recently, the BAV surveys show sharp increases in the number of consumers who want positive relationships with marketplace vendors and who focus more on corporate behavior.”

The authors report consumers now resist buying brands/products associated with these adjectives:

  • “Exclusive” (down 60 percent)
  • “Arrogant” (down 41 percent)
  • “Sensuous” (down 30 percent)
  • “Daring” (down 20 percent)

Consumers now prefer these brand images:

  • “Kindness and empathy” (up 391 percent)
  • “Friendly” (up 148 percent)
  • “High quality” (up 124 percent)
  • “Socially responsible” (up 63 percent)

The authors state these attitudes represent the biggest change in the two decades of BAV’s research, and they cite personal-savings data from the U.S. Bureau of Economic Analysis.

“Even as unemployment surged past 10 percent, U.S. consumers socked away more money every month,” the authors explained. “By the middle of 2009, people were saving about 7 percent of their disposable income — a figure that hadn’t been seen since 1995.”

To illustrate the spend shift movement, the authors divided their findings into four tenets:

  1. “United by Change” – the shift includes 55 percent of Americans, 53 percent of the French, and 45 percent of the Germans and Italians.
  2. “The New Thrift – more than 66 percent of Americans are down-sizing. Among the millennials, 77 percent are cutting back. Companies that deliver according to the expectations of these consumers have a 249 percent better
    word-of-mouth opportunity.
  3. “Transparency breeds trust” – The digital age has prompted a new awareness. Consumer trust has dropped by almost 50 percent in companies and governments that fail to adhere to the new expectations. “In  today’s marketplace, successful companies will practice complete transparency, letting customers see their supply chains, management  strategies, and values,” the authors assert.
  4. Companies that Care” – empathy should be a top priority. “The ability of a company to identify with its customers is now a prerequisite for any brand in the post-crisis age,” the authors added. “Today, openness, humility, and understanding are critical.  Generosity binds a company to its community and its stakeholders.”

As the authors suggest, think “helpful, reliable, educational and durable.”

For new and existing entrepreneurs, the authors provide this advice: “If you have an idea for helping people learn new skills and connect with others, your business has a good chance of success.”

Amen. The change is welcome.

Click here to read the white paper.

 

Terry Corbell, my close colleague and friend, is Seattle’s “Biz Coach.”   I wanted to share his article with you, and refer you to his site, where you will find hundreds of interviews and articles (http://www.bizcoachinfo.com).

SharpInsights #57: Truth Is A Moving Target by Seena Sharp

Pick a few “facts” about the market for your product or service. Can you afford to bet your business on what you assume is true? Just look at these new truths:

The flipside of foreclosure
Real estate news has been bleak for the last few years, but in 2010 a record 27.8% of all homes sold in California were cash transactions. No mortgages. That figure rose to 30.9% in January 2011. When market conditions are extreme, so are the opportunities.

Keep your iPad, dad!
A recent study from the National Association of College Stores found that 74% of college students prefer print textbooks over digital, and only 13% had purchased an electronic book of any kind during the period studied. Further, 92% indicated that they currently do not own an e-reader, and 77% of those who purchased an e-book indicated they used a laptop or netbook to read it.

Smart is colorful
A third of all mobile phones in the U.S. are smartphones, but consumers of color are far more likely than whites to have one of these feature-filled phones. Just 27% of white mobile phone owners have a smartphone compared to 45% of Hispanics, 45% of Asians, and 33% of African-Americans.

Even if you’re not in any of the fields mentioned above, what you don’t know can cost you sales. Competitive intelligence is the best way to get current market information and see new possibilities.

Seena Sharp of Sharp Market Intelligence is my long-time colleague who identifies your competitive edge by uncovering opportunities, threats and growth segments. Visit Seena at www.sharpmarket.com, and Download the free chapter in Seena Sharp’s new book, Competitive Intelligence Advantage: How to Minimize Risk, Avoid Surprises, and Grow Your Business in a Changing World (Wiley)http://bit.ly/8XLKmj. And read the great Amazon reviews.


Want more SharpInsights? Visit the Sharp Market archives for byte-size bits of food for thought for executives. You are welcome to forward this message to colleagues, tweet or reprint it, as long as you credit us and link to the source: http://www.sharpmarket.com

Communication Tip: They’ll Only Remember Two Things by Ivan Rosenberg

When people are preparing an important communication, to the workforce, the Board, to peers, or the public, they often start by writing the speech.

Stop for a moment.  Have you seen a movie or TV show recently?  What did you think of it? (Don’t read on until you have answered.)

Typically you had only two thoughts.  They might be something like, “It was very exciting and well-done.”  Even though the show lasted 30-90 minutes or more, and with thousands or millions of dollars of effects and editing, you were left with only two thoughts.  All other comments you might have are likely only expansions of these two thoughts.

The same is true for your presentations and speeches.  When you stop talking, your listeners are going to have only two thoughts.  Thus, the first step in developing a communication is to answer the critical question, “What two thoughts do you want them to have at the end?”.

For example, I was working with a CEO on his annual address to the workforce.  When I asked his purpose, he said “To let people know what is going on in the company.”  I responded, “Send an e-mail and save a lot of time.  Not only will people not remember a lot of data, but what they think they do recall is likely to be inaccurate.”

We first developed the two thoughts that would require communication from the organization’s leader and that would produce sufficient value to be worth gathering the entire workforce.  The two thoughts we created were:

1. The future of the company is exciting
2. I’m one of the lucky ones to be here.

The entire speech was designed around producing these thoughts.  If something was not relevant to this intention, it was not included.  As measured by the subsequent Q&A session, the speech was an outstanding success.

Ivan Rosenberg is my colleague and CEO of Frontier Associates (www.frontier-assoc.com). He is an experienced management consultant and change agent, who for more than 30 years has coached myriad organizations to breakthrough performance. Check out his wonderful collection of resources at The Inquiry (http://frontier-assoc.com/newsletter.html) (free subscription required for some articles).

Good target markets – a profile from Copernicus Marketing’s Mzine

I’ve long enjoyed reading the Copernicus Mzine for its savvy marketing insights. The current edition has a fine article that profiles good target customers for the current times, called “Who Makes for a Good Customer Target These Days Anyways?”

In brief summary, Copernicus lists these attributes as:

  •  less price sensitive.
  •  struggling with big problems.
  •  interested in new products and services from the brand.
  •  will advocate for your brand.
  •  socially-connected on the web.
  •  distinct in terms of needs and wants.
  •  relevant to traditional and digital communications decisions.
  •  findable in syndicated media databases.

I want to share the full article and edition with you here ~ http://bit.ly/dvvynf.

In SEO, Your Site’s Download Speed Matters to Google by Terry Corbell

How fast does your Web site download? Google recently announced that it determines site rankings, in part, by download speed.

“We mentioned site speed as early as last year, and you can watch this video from February where I pointed out that we still put much more weight on factors like relevance, topicality, reputation, value-add, etc. — all the factors that you probably think about all the time,” wrote Google software engineer Matt Cutts in a recent blog.

“Compared to those signals, site speed will carry much less weight,” he added.

But another blog, Google’s Webmaster Central Blog, also mentioned site speed: “But faster sites don’t just improve user experience, recent data shows that improving site speed also reduces operating costs. Like us, our users place a lot of value in speed — that’s why we’ve decided to take site speed into account in our search rankings.”

Personally, I wonder if being fast qualifies as a green initiative.

The official Google also makes these suggestions:

  • Page Speed, an open source Firefox/Firebug add-on that evaluates the performance of web pages and gives suggestions for improvement.
  • YSlow, a free tool from Yahoo! that suggests ways to improve website speed.
  • WebPagetest shows a waterfall view of your pages’ load performance plus an optimization checklist.
  • In Webmaster Tools, Labs > Site Performance shows the speed of your website as experienced by users around the world as in the chart below. We’ve also blogged about site performance.

Mr. Cutts also wrote that Google’s official blog provides even more tools.

“…Google’s webmaster console provides information very close to the information that we’re actually using in our ranking,” he added. “In addition, various free-to-use tools offer things like in-depth analysis of individual pages. Google also provides an entire speed-related mini-site with tons of resources and videos about speeding up websites.”

He also says “big sites” will not get a competitive advantage in the added factor of site speed.

“Often even a little bit of work can make big differences for site speed,” explained Mr. Cutts. “So I think the average smaller web site can really benefit from this change, because a smaller website can often implement the best practices that speed up a site more easily than a larger organization that might move slower or be hindered by bureaucracy.”

In addition to downplaying load speed, he emphasized Internet users would appreciate the fastest-possible user experience.

this change highlights that there are very constructive things that can directly improve your website’s user experience,” he concluded.” Instead of wasting time on keyword meta tags, you can focus on some very easy, straightforward, small steps that can really improve how users perceive your site.”

My sense is that site speed does indeed play a vital role in search engine optimization. If you haven’t already, you might want to make certain that your site downloads fast as possible.

From the Coach’s Corner, for more tips on ranking well on Google, here’s another Biz Coach column: “Achieving Strong Results on Google Now Easier with Social Networking.”

Terry Corbell, my close colleague and friend, is Seattle’s “Biz Coach.”   I wanted to share his article with you, and refer you to his site, where you will find hundreds of interviews and articles (http://www.bizcoachinfo.com).

2010 Annual Predictions: Blah, Blah, Blah by Seena Sharp

Sometime before the December 31st deadline, the various media presented a deluge of “annual predictions” from almost every company, news pundit, blogger and more, all forecasting what 2010 will bring. And, January 2010 has followed suit with another avalanche of bogus prognostications, which most will end up to be.

And yet, despite the bad record of these crystal ball gazers, we all devour these predictions as though we could wish them to come true. In point of fact, most all such predictions are just pretty much little more than the proverbial “Blah, Blah, Blah.”

Why do we get things so wrong? One answer could be that people are just not held accountable for wrong predictions. But the more correct one is that we tend to base our predictions on what we think we know, on what has happened in the past, and on a trend we believe will continue. While that may have made sense in more stable times, the chaos theory points out that the past cannot be counted on to predict the future. To put it in another context, Harvard economist Lawrence Katz noted on the issue of jobs in The Wall Street Journal, “One thing we’ve learned is that when we attempt to forecast jobs 10 or 15 years out, we don’t even get the categories right.” The very idea behind this thought is that we cannot rely on the past or on trends, alone. Yes, they are important as input, but we need to have more and better information from the broader spectrum of the competitive landscape.

Good competitive intelligence should focus not so much on what these predictions have missed, as on what they had failed to take into account. That makes all the difference.
I point to some of the more famous failed predictions and their consequences in my book, Competitive Intelligence Advantage. Any number of people over the ages have predicted the end of inventions, including the US Patent Office Commissioner, Charles Duell, who wanted to close down the office in 1899. What he failed to realize is that, as L. Gordon Crovitz said, “The more we invent, the more we invent.”

There have been many predictions and statements that are almost unimaginable in hindsight. Bill Gates, in his 1995 book The Road Ahead, said that the Internet is a fad — a statement that was deleted in subsequent editions. Have a good laugh with these:

  • “The Americans have need of the telephone, but we do not. We have plenty of messenger boys.” Sir William Preece, British Post Office, 1878
  •  “Space travel is bunk,” according to Astronomer Royal Sir Harold Spencer Jones in 1957, and two weeks later, Sputnik orbited the Earth.
  • Variety opined that rock ‘n roll “will be gone by June 1955.”
  •  In 1967, David Riesman, noted American social scientist, said that if anything remains more or less unchanged, it will be the role of women.
  • “With over fifteen types of foreign cars already on sale here, the Japanese auto industry isn’t likely to carve out a big share of the market for itself.” Business Week, August 2, 1968.

So, if you want to look into the future to grow your business and gain a competitive advantage, move away from the microscope that most predictors use, and start looking through a macroscope that sees the larger picture. You are more likely to get it right, and less likely to spout the usual “blah, blah, blah!”

Seena Sharp of Sharp Market Intelligence is my long-time colleague who identifies your competitive edge by uncovering opportunities, threats and growth segments. Visit Seena at www.sharpmarket.com, and download the free chapter in Seena Sharp’s new book, Competitive Intelligence Advantage: How to Minimize Risk, Avoid Surprises, and Grow Your Business in a Changing World (Wiley) http://bit.ly/8XLKmj.  And read the great Amazon reviews http://bit.ly/5FCHtL .